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Steve's resume

Stephen P. Cohen, MBA, MS

Jonesboro, AR 72032  

s_prinz_c [at] msn.com

 

OBJECTIVE

Providing multi-disciplined IS/IT services where the day-to-day tactical activities support the strategic positioning of the business.

 

SUMMARY

In addition to several years in IS/IT, I offer:

two Master’s degrees
executive experience
project management
and an understanding of meeting bottom line objectives.

  Experience has been gained in

the telecommunications industry, both wireless and wire line
playing a major role in utilizing the technologies behind Customer Data Integration
and higher education where I’ve served as Computer Specialist, Manager of Systems and Networks, and instructor.

 

ACCOMPLISHMENTS

Leadership

An innovative and energetic leader, skilled communicator/team builder and adept negotiator. Proven ability to analyze production operations and growth opportunities, then introduce strategic and tactical solutions that improve competitive performance and efficiencies.

Strategic Management

Reduced alpha-test errors by 75% and time to beta testing by 50% through incorporating the EDS Project Management Methodology into the development of cradle-to-grave software projects.

Eliminated 50% of customer software error reports for version 1.0 of software projects through having led a cross-functional planning approach that aligns project plans with customer requirements, functional specifications, and project mission and objectives.

Technology Management

Deferred the purchase of four $1M servers through the discovery of excess capacity in existing production servers

Deferred the purchase of intranet bandwidth through the redesign of production and development subnets.

 

FIVE REASONS TO HIRE

1). Very diverse background
2). More technical than most executives
3). More managerial than most technicians
4). Well educated
5). Like to strategize and build business cases

 

EDUCATION

MBA   Information Systems, Mississippi State University, 1992

MS      Computer Science, Mississippi State University, 1978 

BS       Economics, Mississippi State University, 1974

 

PROFESSIONAL EXPERIENCE 

Arkansas Supreme Court - Administrative Office of the Courts

2004-current

Data Integration and Reports Manager

 

ACAP's mission is to deploy a state-wide, 3rd party developed Justice Information System. The JIS will either replace older, existing systems or manual systems. My responsibilities include:

Planning - meet with stakeholders to

·          build consensus around reporting requirements, standardized policies and procedures, user support, etc.

System management -

·          reporting oversight (help stakeholders identify needs)

·          development of user reports (external, administrative, and internal)

Stakeholder development -

·          participate in training development,

·          build trust and consensus

User relations -

·          positive attitude,

·          meet requirements (user-based, Judges' reports, auditing, internal management),

·          develop on-going relations

Communications -

·          coordinate between ACAP staff and user population to provide relevant information needed to work through implementation issues

 

Cohen Brothers, LLC

2001-2003

Managing Partner

 

Information Technology Consulting

Develop marketing plan for MDSys

·          software package for primary care sub-specialist physicians.

 

Acxiom Corp.

1998-2001

Program Manager/Systems Engineer

 

Job Functions

·          Develop and implement technology plans based on business

requirements, including infrastructure requirements, business

application solutions, computer operations and service

deployment.

·          Work with senior management, product marketing, programming,

and sales in defining system requirements and development plans.

·          Lead multiple projects and oversee developers to ensure

that specifications were met.

·          Ensure customer service utilizing technology resources,

including availability of computing resources, timeliness of

programming projects, and responsiveness to exception

conditions that arise.

·          Performance Analysis and Capacity Planning.

 

Accomplishments

·          Develop four software systems through the complete SDLC

including requirements, development, testing and quality

control, current engineering and ongoing support.

·          Develop and deploy processes and procedures to ensure that

systems are meeting defined functionality, quality and

performance metrics.

·          Discover 400% excess capacity, reduce production servers from

six to two, defer purchase of four million-dollar servers.

WORLDCOM, INC

1996-1998

Senior Manager OSS Development

 

Delivered 100% successful, on-time implementation of multi-million dollar custom top-tier Telecommunications Customer Care, OSS, and software solutions to support Ticket System.  

·          People management - establish credibility, build trust, mentor

·          Deliver world-wide ticket system

        100% successful

        on-time implementation

        custom, top-tier Telecommunications Customer Care, NOC, OSS.

·          Negotiation team to formulate a Statement of Work with AT&T.

·          N-tier architecture.

·          Project management.

CELLULAR HOLDING, INC.

1994-1996

Development Manager – Internet Service Provision

 

  Created a state-wide Internet access business (www.telapex.com); a new business line.  

·          Business model development

·          Networked hardware decisions

·          Computer equipment and software selection – vendor selection, contract negotiation

·          Business design

Development Manger – IT projects

 

·          Retail Point-of-Sale system (15 stores state-wide) WAN integration.

·          Customer Care, switch provisioning system and associated interface to DMS 100 switch (including software-driven telephone feature service activation)

·          Phone number inventory system.

·          Switch/billing reconciliation.

·          Call detail rating and billing interface.

·          Installed roamer call detail record clearing house EDI interface with GTE.

·          Cycle billing for cellular and internet operations.

·          Pioneered the use of a fourth-generation development language into the organization.

·          Developed statistical regression to predict cellular revenues.

·          Designed software to support tariff changes affecting billing.

·          Worked project to combine cellular, long-distance and local phone call bills.

 

PAST AND PRESENT HANDS-ON SKILLS 

BMC Perform-Predict (Best/1). CyberScience CQCS. Experienced in managing Internet applications (client side and server side), UNIX (Solaris, Linux and Digital osf/1), Microsoft Windows NT, 95/98/2000, Microsoft Office, and Microsoft Project. Managing developers in C, C++, Python, Perl, JAVA, XML, Awk, COBOL, RPG), Oracle, Sybase, Crystal Reports, Access, FoxPro, FoxBase, SQL.

 

ACADEMIC HONORS           

1990 Alpha Iota Delta, National Decision Sciences Honor Society

 

PUBLICATIONS 

“I’m no locksmith:  but here’s a method to directly access duplicate infos keys.” Focus, the Magazine of the North American Data General users Group.